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    Registrar letter or email: real or scam?

    Don't click links or call numbers in the message. Find the registrar's official website yourself and contact them from there. MUFG says a genuine letter from it means the company you hold shares in asked it to contact you. Never pay upfront to release money, and report suspected scams to Action Fraud.

    Do this first: official routes

    1. Don't click links or call numbers in the message.
    2. Find the registrar's official site yourself. Registrar contact pages
    3. Contact them from there. MUFG: if you've had a letter about asset reunification
    4. Never pay upfront to release money.
    5. Report suspected scams to Action Fraud. Action Fraud

    Check a firm

    Check any firm on the FCA Financial Services Register. FCA Financial Services Register

    Then use the free finder

    Type the old company name into the Old Shares Finder. It is free and stores nothing.

    Watch out for scams

    The FCA publishes guidance on share scams and on scams that offer to get your money back for a fee. FCA: share, bond and boiler room scams FCA: scams that offer to get your money back for a fee FCA: ScamSmart FCA Financial Services Register Action Fraud

    Questions

    How do I know a registrar email is real?

    Don't rely on the email. Find the registrar's official website yourself and contact them from there. MUFG says a genuine letter from it means the company you hold shares in asked it to contact you.

    Should I pay someone to release money from my shares?

    No. Never pay upfront to release money. Contact the registrar directly through its official site.

    Who do I report a share scam to?

    Report suspected scams to Action Fraud. The FCA also has guidance on share scams.

    Sources

    We don't give advice and we never hold or move money.