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    Dividends or payments you never received

    If a registrar writes to you, don't reply through the message itself. Find the registrar's official website yourself and ask what is being held for you and what they need. MUFG says a genuine letter from it means the company you hold shares in asked it to contact you.

    Do this first: official routes

    1. Don't reply through the message itself.
    2. Find the registrar's official site yourself. Registrar contact pages
    3. Ask what's being held for you and what they need. MUFG: if you've had a letter about asset reunification Shareview: dividend support Computershare: contact us
    4. Check whether the message is real. Registrar letter or email: real or scam?

    Then use the free finder

    Type the old company name into the Old Shares Finder. It is free and stores nothing.

    Watch out for scams

    Be wary of anyone who contacts you out of the blue about your shares. Never pay upfront to release money. Check any firm on the FCA register. FCA: ScamSmart FCA Financial Services Register

    Questions

    I got a letter from a registrar saying money is waiting. Is it real?

    MUFG says a letter from it means the company you hold shares in has instructed it to contact you. Still, find the registrar's official website yourself and contact it from there.

    Why would dividends stop?

    Ask the registrar; they can see why from your record.

    Do I have to use a tracing company?

    No. You can contact the registrar directly.

    Sources

    We don't give advice and we never hold or move money.